Privacy Policy

OneRent ('we', 'our', or 'us') is committed to protecting the privacy of our users ('you' or 'your'). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web application and related services.

1. Information We Collect

We may collect the following types of personal and property-related information:

• Name, contact details, address, and identification information.
• Property and tenancy-related documents, including inspection reports and lease agreements.
• Transactional data, including payment history and references.
• Voice inputs, if you use voice-enabled features.
• Other documents you upload to the platform.

2. How We Use Your Information

We use your data to:

• Provide and maintain our rental management services.
• Automate document processing, payment categorisation, and property recordkeeping.
• Analyse usage to improve the quality and functionality of our platform.
• Communicate with you and provide support.
• Comply with legal and regulatory obligations.

3. Use of AI and Third-Party Services

We use trusted third-party tools, including artificial intelligence systems, to process documents, categorise financial transactions, and interpret user inputs. These services may process your data temporarily for the purpose of enhancing service accuracy.

Some of these services may be located outside New Zealand. We ensure all reasonable protections are in place to safeguard your information, consistent with the Privacy Act 2020.

4. Data Storage and Security

Your data is stored securely on third-party infrastructure providers, with access controls and encryption applied where appropriate. Files and documents are stored using reputable cloud storage providers.

5. Your Rights

You have the right to:

• Access your personal information.
• Request corrections to your personal information.
• Request deletion or restriction of certain uses of your information.

Please contact us at [email protected] to make such requests.

6. Retention

We retain your personal data only as long as required to provide services, comply with legal obligations, or for legitimate operational purposes.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with an updated date.

8. Contact Information

If you have any questions about this Privacy Policy, please contact us at:

Email: [email protected]